Store Policy

Customer Care

Soulful of Melanin take serving our customers with great service very seriously. If you have any problem, we will try our best to come to a solution, as customer service is our priority. If you have any concerns, please email us directly at soulofmelaninftv@gmail.com or fill out a contact form, and we will respond to you within 48 hours. Thank you.

Local Pick-up Policy

We have a local pick-up option for our customers who prefer to pick-up their order instead of waiting for mail delivery. This option is only available to our clients who live in the New York City area. Once your order is fulfilled, you will receive a text message or email with instructions to schedule an arrangement to the designated pickup location for that day. If you would like an alternate person to pick up your order, please have them arrive with your order number and identification. Orders must be picked up within 7 days of initial pick-up notification. Failure to reply to local pickup notification within the allotted time frame, may result in order cancellation and being refunded. Same day pickups are not allowed unless otherwise stated.

 

Payment Methods

We currently accept Paypal as a form of payment.