Shipping & Returns

SHIPPING & delivery POLICY

We offer Priority Mail Tracked and Insured shipping within 1-3 days with USPS and strive to ship orders out within 3-5 days after your order is processed. Please keep in mind holidays and weekends do not count as a business day and should be considered when calculating shipping items. Transit times vary based on:

  • Total distance between our facility and delivery address. 

  • Post office closure or delays.

Please note that this time is an estimate and not a guarantee. 

 

Return & Exchange Policy

Due to the nature of body care, spiritual products, and COVID-19 precautions, we are unable to accept returns on items that are received sealed, or unsealed. In order to protect all of our customers from the possibility of cross-contamination, exchanges are not allowed, making all orders FINAL SALE and there are no exceptions to this policy.  If for any reason you are dissatisfied with your order, or an error is made on our behalf, please contact us at soulofmelaninftv@gmail.com , so that we may best solve the issue.