At Soul Of Melanin LLC, each order is prepared with intention, care, and respect for the craft. Please allow 2–5 business days for order processing, as all products are carefully handmade and packaged before shipping.
Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times may vary based on your location and the carrier selected at checkout. Please note that delivery estimates provided by the carrier are not guaranteed and may be affected by circumstances beyond our control.
Soul Of Melanin LLC is not responsible for delays caused by the shipping carrier, incorrect or incomplete addresses, or unforeseen circumstances such as weather or service interruptions. Once an order is in the carrier’s possession, responsibility for delivery rests with the carrier.
Please ensure that your shipping address is accurate at the time of checkout. Orders shipped to incorrect addresses provided by the customer are not eligible for refunds or replacements.
If your package arrives damaged, lost, or missing, please contact us within 24 hours of delivery at soulofmelaninftv@gmail.com with your order number and supporting details. We will review the situation and do our best to assist you.
Thank you for supporting Soul Of Melanin LLC, where every package carries intention, culture, and care from our hands to yours.